eStatatements FAQs

Will I see my past eStatements on April 3rd?
NO, on April 3rd, you will not see your past statements.  We highly recommend that you login within the current Online Banking account and save any past statements to your personal computer.

When will I receive my past eStatements?
We are working on making your past eStatements available to you, we expect to have your past eStatements available in late May. If it becomes available sooner we will notify you immediately.

How will I receive my March eStatements ?
You will receive your March statements via Postal Mail. Your account will be credited $1 to offset the paper statement fee.

Will my eSatements look different?
YES, on May 1st, you will see a new and updated look when you receive your new eStatements.

Will eStatements look the same as Print Statements?
NO, eStatments will be in color while  printed statements will be in Black and White.

How do I enroll for eStatements if I am a new user?
Simply click on the eStatements Tab within Online Banking and click on “Enroll Today” you will be asked to accept the terms and conditions and update your information within Profile Settings.

Can I access my eStatements through the New Mobile App?
At this time you won’t be able to access your eStatements through your Mobile App however, we are working on making this available couple of months down the road.

Is my eStatement secure?
Yes, your statement is stored behind firewalls and is transmitted to your internet browser using industry security.  In addition, our enhanced online customer authentication methods also protect you when you log in to access your eStatement.  As always, it is important that you maintain your personal computer with firewalls, the latest anti-virus and operating system updates and spyware protection.

How do I know when my eStatement is ready for viewing?
An email notification is sent to you when your statement is ready for online viewing.  To view the statement, you will need to log in to your Online Banking account.

Is there a cost for eStatements?
No, the eStatement service is absolutely free.

Can I receive all notices via email?
When you enroll in eStatements you will receive all your notices and Tax forms electronically.

How long will those statements remain archived within Online Banking?
Online statements for eStatement members will remain in Online Banking for 2 years beginning with the enrollment date, before they are purged.  Non-eStatement members will not have access to statements within Online Banking.

How do I update my email address for eStatement notification delivery?
Just visit the eStatements tab within Online Banking  go to “Profile Setting” and update your email address.  You may also call our Service Support Team at 888-554-2328 x280 or stop by at a branch to update the information.

Can I use a different email address for Online Banking enrollment  and eStatement enrollment?
YES, you can have different email address for Online Banking and eStatement.